Job Description
Join TechFlow Solutions as a Part-Time Customer Support Trainee and launch your career in customer service excellence! We're seeking passionate individuals who thrive in helping others and want to grow with a dynamic Pittsburgh-based tech leader. This paid training program combines hands-on mentorship with industry-leading tools to transform you into a customer support superstar. Enjoy flexible scheduling, comprehensive benefits, and a pathway to full-time roles for top performers.
Our supportive team environment fosters continuous learning, with dedicated trainers guiding you through real-world scenarios. You'll gain invaluable experience in ticketing systems, CRM platforms, and conflict resolution – skills that open doors across the tech industry. Apply today and start making a difference!
Responsibilities
- Master company products/services through immersive training modules
- Respond to customer inquiries via email, chat, and phone with professionalism
- Document interactions accurately in CRM systems for seamless escalation
- Collaborate with senior agents to resolve complex technical issues
- Contribute to knowledge base articles and process improvements
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Exceptional communication and active listening skills
- Problem-solving mindset with attention to detail
- Ability to work independently and as part of a team
- Reliable internet connection and quiet home office space
- Flexible availability including evenings/weekends
- Customer service experience preferred but not required