Job Description
Join our dynamic team at Coastal Business Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals with a passion for helping others to fill immediate openings in our Virginia Beach headquarters. This full-time role offers comprehensive training, competitive benefits, and a fast-paced environment where you'll be the first point of contact for our valued clients. If you're ready to launch your career in customer service, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and product concerns efficiently
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with support teams to escalate complex issues when needed
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience or relevant internship
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn new systems