Job Description
Join our dynamic team at Louisville Solutions Group! We're urgently seeking enthusiastic entry-level Customer Service Representatives to kickstart your career in a supportive, growth-oriented environment. No prior experience required – we provide comprehensive training! Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement. Apply today and become part of Louisville's fastest-growing service company!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call volume and resolution time
- Participate in ongoing product knowledge training
- Identify and escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Availability for flexible shifts including weekends