Job Description
Join Jacksonville Financial Solutions as an Entry-Level Customer Service Specialist and launch your career with weekly pay! We're seeking motivated individuals to deliver exceptional support to our growing client base. No experience required – we provide comprehensive training and a supportive team environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in the heart of Jacksonville's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and update account information accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Contribute to continuous improvement of customer service protocols
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Excellent problem-solving abilities and attention to detail
- Reliable transportation to our downtown Jacksonville office
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work flexible hours including occasional weekends
- No prior experience required – training provided