Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and launch your career in one of Charlotte's fastest-growing industries! No prior experience is required—we provide comprehensive training to help you succeed. At Apex Solutions Group, we believe in nurturing talent and offering clear growth paths for motivated individuals. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Uptown Charlotte.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications and willingness to learn new software
- Positive attitude and dedication to exceptional customer service
- Ability to work flexible shifts including evenings and weekends
- No previous experience required—training provided