Job Description
We are seeking a motivated Entry Level Customer Service Representative to join our dynamic team in Louisville, KY. This is a fantastic opportunity for individuals looking for full-time employment with no prior experience required.
At Louisville Support Hub, we pride ourselves on delivering exceptional service. As a representative, you will be the first point of contact for our valued clients, helping to resolve inquiries and ensuring customer satisfaction. We offer comprehensive training and a clear path for career advancement.
What We Offer:
- Competitive starting salary and performance bonuses.
- Full benefits package including medical, dental, and vision insurance.
- Paid training and ongoing professional development.
- A supportive and inclusive company culture.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order status, and account management.
- Troubleshoot common issues and escalate complex problems to the senior team when necessary.
- Document all customer interactions accurately in our CRM database.
- Collaborate with cross-functional teams to improve service processes and product knowledge.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including weekends and holidays.
- Self-motivated with a willingness to learn and grow.