Job Description
Join Urban Solutions Inc. and kickstart your career with guaranteed weekly pay! We're seeking motivated entry-level professionals for our Philadelphia-based customer service team. Enjoy competitive compensation, comprehensive training, and a supportive environment designed for career growth. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic setting. Paychecks issued every Friday!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM software with precision
- Collaborate with team members to enhance service quality
- Meet daily performance metrics including call volume and resolution rates
- Participate in ongoing training to develop product knowledge
- Identify upsell opportunities and cross-reference solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (internships accepted)
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency required (public transit accessible location)
- Positive attitude and problem-solving mindset
- Background check and drug test required post-offer