Job Description
Launch your career with Apex Customer Solutions! We're seeking motivated individuals for our entry-level Customer Service Associate positions in Raleigh, NC. No experience required – we provide comprehensive training to set you up for success. Join our award-winning team and deliver exceptional customer experiences while building valuable professional skills.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits (after 90 days)
- Tuition reimbursement opportunities
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account updates accurately
- Resolve customer concerns using established protocols
- Document all interactions in our CRM system
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable attendance and punctuality
- Must pass background check and drug screen