Job Description
Join our award-winning team as an Entry-Level Customer Service Representative and launch your career in Milwaukee's thriving business district! No prior experience is required – we provide comprehensive training to help you succeed. This role offers growth opportunities, competitive benefits, and a supportive environment where your contributions are valued. Perfect for recent graduates or career changers looking to develop professional skills while serving diverse clients across Wisconsin.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve customer issues through effective communication and problem-solving
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects as assigned by management
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude with customer-focused mindset
- Ability to work independently and in team environments
- Reliable attendance and punctuality
- No prior experience required – training provided