Job Description
Immediate opening for motivated entry-level professionals in Milwaukee! Join our dynamic team at Milwaukee Innovations Group as a Customer Service Specialist. This urgent hiring position offers rapid career growth with comprehensive training and competitive benefits. Perfect for recent graduates or career changers seeking to launch their professional journey in a supportive environment.
Enjoy flexible scheduling, health benefits starting day one, and opportunities for advancement within 6 months. Our downtown Milwaukee location is easily accessible via public transit with free parking available.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM system with accurate detail and timeliness
- Collaborate with cross-functional teams to resolve complex customer needs
- Contribute to process improvement initiatives to enhance service quality
- Meet or exceed daily performance metrics including response times and resolution rates
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent; college graduates strongly encouraged to apply
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation and punctuality essential
- Positive attitude with eagerness to learn and grow professionally