Job Description
Join our dynamic team at Pacific Coast Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Long Beach to deliver exceptional client experiences. This is your opportunity to launch a rewarding career in customer support with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a collaborative environment in the heart of Long Beach's thriving business district.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, order discrepancies, and service requests efficiently
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Identify upsell opportunities and promote company products/services
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or call center experience
- Strong communication skills with clear verbal and written abilities
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Long Beach office