Job Description
Launch your career in Jacksonville with our comprehensive training program! Global Solutions Inc. is seeking motivated individuals for entry-level customer service roles where you'll gain valuable skills while helping clients. No prior experience required – we provide paid training and career growth opportunities. Join our dynamic team in a supportive environment with competitive benefits and advancement potential.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our proprietary CRM system and knowledge base
- Document interactions accurately in our ticketing platform
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing skills workshops and certification programs
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong verbal communication and active listening skills
- Basic computer literacy with willingness to learn new software
- Positive attitude and ability to thrive in fast-paced settings
- Reliable attendance and punctuality
- Pass background check and drug screening
- Must be authorized to work in the United States