Job Description
Launch your career in Detroit with our award-winning customer service team! No experience required—we provide comprehensive training to transform motivated individuals into customer success specialists. Join a dynamic environment where your growth is our priority, with opportunities for advancement into leadership roles within 12-18 months.
Enjoy competitive benefits including health insurance, paid time off, tuition reimbursement, and quarterly performance bonuses. Our downtown Detroit headquarters features modern amenities and a collaborative culture focused on professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics including call quality and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Support team initiatives to improve customer satisfaction scores
Qualifications
- High school diploma or equivalent (college preferred but not required)
- Exceptional communication skills and active listening ability
- Strong problem-solving aptitude and attention to detail
- Proficiency with Microsoft Office and willingness to learn new software
- Ability to work flexible shifts including evenings and weekends
- Valid driver's license and reliable transportation
- Positive attitude with commitment to continuous learning
- Must pass background check and drug screening