Job Description
Launch your career with Horizon Connect Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team in Fresno. As an industry leader in telecommunications support, we provide comprehensive training and career growth opportunities. Enjoy a supportive environment where your dedication is valued, and gain transferable skills that open doors to future promotions. Our Fresno team thrives on collaboration and innovation, making this the perfect entry point into the tech industry.
Responsibilities
- Deliver exceptional customer support via phone and digital channels
- Resolve technical inquiries using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing product knowledge training sessions
- Uphold company standards for service quality and professionalism
- Contribute to team performance goals and customer satisfaction metrics
Qualifications
- No prior experience required – we train everyone from day one!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Basic computer literacy (email, internet navigation)
- Reliable transportation to our Fresno headquarters
- Flexible availability for weekdays and occasional weekends
- Commitment to providing outstanding customer experiences