Job Description
Join our dynamic team at Pacific Coast Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our clients in Sacramento. This immediate hire position offers competitive pay, comprehensive training, and a supportive environment perfect for launching your career. Enjoy flexible scheduling, health benefits, and opportunities for growth within our rapidly expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with team members to improve service quality
- Meet daily performance metrics and customer satisfaction goals
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficient in Microsoft Office Suite
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn