Job Description
Join our dynamic team at Valley Connect Solutions, where we're rapidly expanding our Fresno operations! We're urgently seeking enthusiastic Entry-Level Customer Service Representatives to deliver exceptional client experiences. This is your opportunity to launch a rewarding career in a supportive environment with comprehensive training and growth pathways. Enjoy competitive pay, benefits, and the chance to build foundational skills in a thriving industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex escalations
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service experience (internships acceptable)
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening