Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated entry-level professionals to join our dynamic customer service team in Virginia Beach. No experience required—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive training, and growth opportunities in a supportive coastal environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required—training provided
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable attendance and punctuality
- Basic computer proficiency with typing skills