Job Description
Join our dynamic team immediately! Raleigh City Solutions is urgently hiring motivated individuals for entry-level customer service positions. No prior experience required – we provide comprehensive training to launch your career tomorrow. Enjoy competitive pay, flexible scheduling, and a supportive work environment in downtown Raleigh. Perfect for recent graduates or career changers seeking immediate opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic billing and service issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no experience needed)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work in a fast-paced environment
- Reliable internet access for remote onboarding
- Positive attitude and customer-focused mindset
- Availability to start immediately