Job Description
Transform your career with our comprehensive training program! No experience needed to launch your career in customer service at Boston Career Solutions. We provide paid on-the-job training, mentorship from industry experts, and a clear path to advancement. Join our dynamic team in Boston and develop valuable skills while supporting Fortune 500 clients with cutting-edge solutions.
What We Offer:
- 4-week paid training program covering CRM systems and client communication
- Performance-based quarterly bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement for continued education
- Modern downtown Boston office with flexible scheduling options
Responsibilities
- Delocate exceptional customer experiences via phone, email, and chat
- Document client interactions using Salesforce CRM
- Resolve technical issues using proprietary knowledge base
- Collaborate with senior team members on complex cases
- Meet monthly performance metrics for response time and resolution
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving abilities
- Basic computer literacy (typing 25+ WPM)
- Positive attitude and willingness to learn
- Reliable internet access for remote work options
- Ability to work rotating weekends (1-2 days/month)
- No prior experience required – training provided!