Job Description
Transform your career with our paid training program designed for motivated individuals with no prior experience! At CareerLaunch USA, we invest in talent through comprehensive hands-on training, mentorship, and growth opportunities. Join our dynamic team in Detroit and build foundational skills in customer service, communication, and problem-solving while earning competitive wages.
Our 4-week paid training covers industry best practices, CRM software, and conflict resolution techniques. Upon completion, you'll transition to a permanent full-time role with clear advancement pathways to team leadership and specialist positions.
What sets us apart? We believe in promoting from within – 70% of our managers started in entry-level roles. Enjoy comprehensive benefits including health insurance, paid time off, and tuition reimbursement after 6 months.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries using company CRM tools and knowledge base
- Collaborate with cross-functional teams to improve service processes
- Document customer interactions and maintain accurate records
- Participate in weekly skill-building workshops and training sessions
- Meet performance metrics for response time and resolution rate
- Contribute to team initiatives aimed at enhancing customer satisfaction
Qualifications
- High school diploma or equivalent (college graduates welcome)
- No prior experience required – we provide comprehensive training
- Strong communication skills and customer-focused mindset
- Ability to learn new technologies quickly (training provided)
- Must be authorized to work in the United States
- Reliable transportation to downtown Detroit office
- Passion for helping others and willingness to grow