Job Description
Launch your career with Atlanta's premier customer service provider! We're seeking enthusiastic Entry-Level Customer Service Representatives for immediate full-time positions. No experience required – we provide comprehensive paid training to equip you with industry-leading skills. Join our dynamic team where your growth is prioritized, and enjoy competitive benefits including health insurance and paid time off. Work in our modern downtown Atlanta office with flexible scheduling options. Start earning immediately while building a long-term career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our knowledge base tools
- Document customer interactions accurately in our CRM system
- Meet performance metrics for call volume and resolution times
- Collaborate with senior agents to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to type 30+ WPM
- Strong problem-solving abilities and patience
- Positive attitude with willingness to learn new systems
- Reliable transportation to our downtown Atlanta office
- No prior experience required – training provided
- Must pass background check and drug screening