Job Description
Welcome to Apex Support Services, where we prioritize talent and attitude over experience. We are actively hiring Entry Level Customer Service Representatives to join our dynamic team in New York City.
This is a weekly pay position designed for individuals looking to launch a career in a corporate environment. We offer comprehensive on-the-job training, mentorship programs, and a clear trajectory for career growth. If you are a motivated self-starter with a passion for helping others, we want to meet you.
Key Benefits:
- Weekly Paycheck: Get paid every Friday with direct deposit.
- No Experience Needed: We provide all the training you need to succeed.
- Growth Opportunities: Fast-track promotion paths for high performers.
- Modern Workspace: Located in a premium office building in Manhattan.
Don't miss this chance to start your professional journey with a company that values your potential.
Responsibilities
- Receive and respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues, complaints, and questions efficiently while maintaining high satisfaction levels.
- Assist customers with product information, account details, and billing inquiries.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with team leads and cross-functional departments to resolve complex issues.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or GED equivalent is preferred; equivalent work experience will be considered.
- Excellent verbal communication skills with a clear and friendly speaking voice.
- Basic computer proficiency and typing speed of at least 40 WPM.
- A positive attitude, strong work ethic, and a genuine desire to help others.
- Ability to work well in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace (if applicable).