Job Description
Ready to launch your career without prior experience? Career Launchpad Inc. is seeking motivated Entry-Level Customer Service Associates in San Diego! We provide comprehensive paid training and a supportive environment to help you succeed. Join our team and grow with a company that invests in your future.
What We Offer:
- Competitive hourly pay starting at $15.50 with growth potential up to $20.00
- Full-time position with benefits including health insurance, PTO, and retirement plan
- 4-week paid training program covering essential skills and company systems
- Clear career advancement paths to team lead and supervisor roles
- Modern, collaborative workspace in downtown San Diego
About the Role: As a Customer Service Associate, you'll be the first point of contact for our clients, delivering exceptional support through phone, email, and chat channels. Our training ensures you'll handle inquiries confidently while maintaining our high service standards.
Responsibilities
- Respond to customer inquiries via multiple channels with empathy and professionalism
- Resolve customer issues using established protocols and problem-solving frameworks
- Process orders, returns, and transactions accurately in our CRM system
- Document interactions and maintain detailed case notes for continuity
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance requirements and data security protocols
- Continuously improve product knowledge through training modules
Qualifications
- No experience required – we provide all necessary training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new software
- Positive attitude and customer-focused mindset
- Reliability and consistent attendance