Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're urgently hiring motivated individuals with no prior experience to provide exceptional support to our clients in Virginia Beach. This is your opportunity to launch your career in a fast-paced, supportive environment with comprehensive training and immediate start dates.
As a key member of our customer experience team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our mission of delivering outstanding service. We value attitude over experience and are committed to helping you develop new skills while making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalate complex issues appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service delivery
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Reliable transportation to our Virginia Beach location
- Availability for flexible shifts including weekends