Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Milwaukee with paid training to kickstart your career. No prior experience required – we'll equip you with everything needed to succeed in this rewarding role. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Complete paid training modules to master product knowledge and soft skills
- Meet daily performance metrics including call quality and resolution times
- Contribute to a positive team culture through open communication
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Reliable transportation to our Milwaukee office
- Passion for helping others and continuous learning