Job Description
Launch your career with Global Solutions Inc. – Kansas City's leading customer experience provider! We're seeking motivated individuals with no prior experience to join our dynamic team as Customer Service Associates. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're passionate about helping others and ready to grow professionally, this is your perfect entry point into the workforce.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve routine customer issues using established protocols and tools
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Uphold company values in all customer interactions
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to type 30+ WPM with accuracy
- Comfortable learning new software systems
- Reliable internet connection for remote work components
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends