Job Description
Join MetroPay Solutions and kickstart your career with our industry-leading entry-level customer service role! We offer competitive weekly pay, comprehensive training, and a supportive environment for growth in the heart of NYC. Perfect for recent graduates or career changers seeking stability and advancement opportunities.
Why Choose Us?
• Weekly paycheck for immediate financial flexibility
• 100% paid training and certification
• Health benefits and retirement plan after 90 days
• Clear career ladder to team lead/supervisor roles
Responsibilities
- Handle 50+ inbound/outbound calls daily for client account inquiries
- Resolve payment processing and billing discrepancies efficiently
- Document all interactions in CRM system with 98% accuracy
- Upsell basic financial products during client interactions
- Meet/exceed weekly performance metrics (CSAT, resolution rate)
- Collaborate with billing and support teams on complex issues
- Participate in bi-weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong typing skills (40+ WPM) and basic Excel proficiency
- Ability to work rotating weekends (1-2 shifts/month)
- Clear communication and problem-solving aptitude
- Pass background check and pre-employment screening
- Authorization to work in the United States