Job Description
Join Georgia Tech Solutions' dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in tech support. Our comprehensive training program ensures you'll develop industry-relevant skills while supporting Fortune 500 clients. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in Atlanta's thriving tech hub.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Document client interactions using Salesforce CRM
- Troubleshoot basic technical issues under mentorship
- Collaborate with senior team members on complex cases
- Participate in weekly skill-building workshops
- Maintain 95% customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to learn new technologies quickly
- Customer-focused mindset and patience
- Reliable transportation to Atlanta office
- Passion for helping others succeed
- No experience required – training provided