Job Description
Launch your career with Coastal Solutions Group! We're seeking motivated Entry-Level Customer Service Associates to join our dynamic team in Virginia Beach. No prior experience required – we provide comprehensive training to help you succeed. As a key member of our client support team, you'll deliver exceptional service while building valuable professional skills in a collaborative environment.
Our ideal candidates are passionate about helping others, eager to learn, and committed to growth. Enjoy competitive benefits, career development opportunities, and a supportive workplace culture. Ready to start your professional journey? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing questions, and troubleshoot basic account issues
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with team members to deliver seamless customer experiences
- Participate in ongoing training programs to enhance product knowledge and service skills
- Meet performance metrics for response time, resolution rate, and customer satisfaction
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication skills and clear speaking voice
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude with strong problem-solving aptitude
- Reliable attendance and punctuality
- Must pass background check and drug screening