Job Description
Join Austin's fastest-growing tech support team as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career in customer success. Work in our vibrant downtown Austin office and become the hero of our clients' daily tech challenges. This is your gateway to a rewarding full-time career with growth opportunities into senior roles, competitive benefits, and a culture that celebrates innovation and collaboration.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for our SaaS platform
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to resolve complex client issues
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekly training sessions to master product knowledge
- Maintain positive client relationships during high-pressure situations
- Contribute to team performance metrics and quality standards
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- Zero prior experience required – we train from the ground up!
- Strong written and verbal communication skills
- Proficient with Microsoft Office and quick learner of new software
- Ability to multitask in fast-paced digital environments
- Customer-first mindset with natural problem-solving aptitude
- Reliable transportation to our Austin office (public transit accessible)
- 18+ years of age (required for B2B client interactions)