Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Detroit's thriving business landscape! No prior experience is required – we provide comprehensive training to help you succeed. As a vital member of our support team, you'll assist customers, resolve inquiries, and contribute to our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Why Join Us?
- Full-time position with stability and advancement opportunities
- Free industry certification and ongoing professional development
- Health, dental, and vision insurance starting day one
- 401(k) with company matching
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Strong problem-solving and active listening abilities
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new systems
- Valid driver's license (for occasional off-site training)
- No prior experience necessary – training provided!