Job Description
Launch your career with Global Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to join our dynamic team in Boston, MA. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. If you're a people person with strong communication skills and a passion for helping others, this is your perfect starting point.
What We Offer:
- Full-time position with competitive salary ($40K-$50K)
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development budget
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update customer accounts
- Collaborate with team members to resolve complex cases
- Document interactions in CRM system
- Meet daily performance metrics (e.g., call handling time, resolution rate)
- Participate in ongoing training sessions
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we train from scratch!
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and team player mentality
- Reliable internet connection for remote work (hybrid option available)