Job Description
Join our dynamic team at Global Solutions Group and launch your career immediately! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Associate position in Jacksonville, FL. This is your chance to develop valuable skills while contributing to a supportive, fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Apply today and start your professional journey tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Document customer interactions and maintain detailed case notes
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- No prior experience required - we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Jacksonville office
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening