Job Description
Join Raleigh Connect Solutions as an Entry-Level Customer Service Associate and launch your career immediately! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Raleigh. This full-time position offers immediate start dates and growth opportunities within our expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior experience necessary – we provide comprehensive training
- Excellent communication skills and a positive attitude
- Basic computer proficiency with ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Availability to work flexible shifts including weekends
- Must be authorized to work in the United States