Job Description
Join our dynamic team at Pacific Northwest Support Hub as an Entry-Level Customer Service Associate! No experience required – we provide comprehensive training and immediate start opportunities. Perfect for recent graduates, career changers, or anyone seeking a stable career path with growth potential. Enjoy competitive pay, benefits, and a supportive environment in the heart of Portland.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic billing and account issues using our CRM system
- Document interactions accurately in our database for quality assurance
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics while maintaining customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Contribute to a positive team culture through daily stand-ups and feedback sessions
Qualifications
- No prior experience required – we welcome all applicants!
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and typing proficiency (30+ WPM)
- Strong verbal communication skills and active listening abilities
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Passion for helping others and solving problems