Job Description
Start your career TODAY with zero experience required! CareerLaunch Solutions is urgently hiring motivated individuals for our Entry-Level Customer Service Associate positions in Columbus, OH. No prior experience needed – we provide comprehensive training to set you up for success in a dynamic, supportive environment.
Join a team that values growth, collaboration, and fresh perspectives. This is your opportunity to build foundational skills in customer communication, problem-solving, and digital tools while launching a sustainable career path. Competitive benefits package includes health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document customer interactions and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, internet navigation)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Passion for helping others and delivering exceptional service