Job Description
Join our dynamic team at Horizon Solutions Group and kickstart your career in customer service! We're seeking passionate individuals with no prior experience who are eager to grow with us. Enjoy comprehensive training, a supportive work environment, and opportunities for advancement. Full benefits package including health insurance, 401(k) matching, and paid time off. Located in the vibrant Gaslamp Quarter, our modern office offers collaborative spaces and career development resources.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Adhere to company protocols and service standards
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Reliability and punctuality
- Customer-focused mindset