Job Description
Join our dynamic team in Philadelphia and kickstart your career with no experience required! Pennsylvania Solutions Inc. is urgently seeking motivated individuals for our entry-level Customer Service Associate position. We provide comprehensive paid training and a supportive environment for growth. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement within our rapidly expanding organization.
Why Choose Us?
- Industry-leading onboarding program
- Career development pathways
- Collaborative team culture
- Health insurance after 90 days
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions in our customer database for quality assurance
- Meet daily performance metrics for call volume and resolution times
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Ability to navigate multiple digital tools simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Reliable attendance and punctuality
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and eagerness to learn new systems
- Must be authorized to work in the United States