Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're urgently hiring motivated individuals in Virginia Beach with no prior experience – we provide comprehensive training. This is your gateway to a rewarding career in customer service with growth opportunities into leadership roles. Enjoy competitive pay, benefits, and a supportive environment where your success is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to enhance service quality
- Participate in ongoing training to develop product knowledge
- Contribute to improving customer satisfaction metrics
- Support sales initiatives by identifying customer needs
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and eagerness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to our Virginia Beach location
- Customer service mindset with problem-solving aptitude