Job Description
Launch your career in customer service with ConnectServe Solutions! We're seeking motivated individuals for our entry-level call center positions in Jersey City. No prior experience is needed – we provide comprehensive paid training and ongoing support to help you succeed. Enjoy competitive pay, flexible scheduling options, and a dynamic team environment. Join our growing team and build valuable skills while helping customers resolve inquiries with confidence.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve customer inquiries and concerns efficiently
- Document interactions in CRM systems accurately
- Meet daily performance and quality targets
- Collaborate with team members to improve service
- Adhere to company policies and compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required – training provided
- Must pass background check and drug screening
- Authorization to work in the United States