Job Description
Join Detroit's premier customer service team as an Entry-Level Call Center Agent! We're seeking motivated individuals with no prior experience to become the voice of our clients. Enjoy comprehensive paid training, flexible scheduling options, and a supportive team environment. Advance your career with clear growth pathways into senior roles or management positions. Our state-of-the-art facility in downtown Detroit offers modern amenities, competitive benefits, and a vibrant workplace culture.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance regulations
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with basic computer applications
- Customer-focused mindset and problem-solving abilities
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends