Job Description
Launch your career in customer service with InnovateTech Solutions! We're seeking passionate individuals to join our award-winning support team as Customer Support Trainees. No prior experience required – we provide comprehensive training to equip you with the skills needed to excel. Enjoy a collaborative environment, competitive benefits, and growth opportunities in one of Richmond's fastest-growing tech companies.
Our trainees become vital members of our support ecosystem, helping clients navigate our cutting-edge products while developing valuable professional skills. If you're a problem-solver with empathy and drive, this is your gateway to a rewarding career in tech support.
Responsibilities
- Complete 4-week intensive training on product knowledge, communication protocols, and troubleshooting techniques
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Meet daily performance metrics for response times and customer satisfaction
- Contribute to knowledge base improvements by documenting solutions
- Participate in weekly skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to remain calm under pressure and manage multiple priorities
- Basic computer troubleshooting knowledge
- Previous customer service experience a plus but not required
- Must pass background check and drug screening