Job Description
Join our award-winning team in Atlanta as a Customer Support Trainee and launch your career in tech! At NexusTech Solutions, we're revolutionizing digital experiences for Fortune 500 clients, and we're seeking passionate individuals to represent our brand excellence. This immersive 12-week program combines hands-on training with mentorship from industry veterans, equipping you with cutting-edge tools and methodologies to resolve complex customer inquiries with confidence. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace where innovation meets collaboration.
Responsibilities
- Master product knowledge through intensive training modules to deliver accurate technical support
- Resolve customer inquiries via phone, email, and chat with exceptional problem-solving skills
- Document interactions in CRM systems while maintaining 98% data accuracy
- Collaborate with senior agents to escalate complex issues efficiently
- Contribute to process improvement initiatives through feedback analysis
- Support special projects including beta testing and customer experience research
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience or internship
- Proficiency in Microsoft Office and CRM platforms (Salesforce training provided)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments with 20+ daily interactions
- Strong empathy and conflict resolution aptitude
- Must pass background check and drug screening