Job Description
Join our award-winning customer experience team as a Call Center Agent in Milwaukee! We're seeking passionate communicators to deliver exceptional service while building rewarding careers. Enjoy comprehensive benefits, flexible scheduling, and a supportive work culture focused on growth.
What We Offer:
- Competitive hourly pay + quarterly performance incentives
- 100% paid medical/dental/vision insurance
- Tuition reimbursement and career advancement paths
- Modern downtown Milwaukee workspace with free parking
- Employee wellness programs and team-building events
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple communication channels
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service delivery
- Participate in ongoing product training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce/Zendesk)
- Typing speed: 40+ WPM with 95% accuracy
- Availability for flexible shifts (including weekends)