Job Description
Join Baltimore Connect Solutions as a Customer Service Call Center Agent and kickstart your career with an exciting $2,000 sign-on bonus! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment in the heart of Baltimore.
As a valued member of our customer support team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. We provide paid training, flexible scheduling options, and opportunities for career advancement. Apply today to become part of a company that invests in its people!
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with team members to address complex customer issues
- Adhere to compliance protocols and data security standards
- Participate in weekly coaching sessions to enhance performance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including evenings and weekends
- Passion for customer satisfaction and teamwork