Job Description
Join our award-winning customer service team as an Entry-Level Call Center Agent! No experience required – we provide comprehensive training to launch your career in a dynamic, supportive environment. Enjoy competitive pay, performance bonuses, and opportunities for advancement within our growing Chicago-based company.
What We Offer:
- Free paid training program
- Health benefits and 401(k) matching
- Flexible scheduling options
- Modern downtown office location
- Team-building activities and recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM system
- Meet daily performance metrics (call volume, quality)
- Collaborate with team members to improve service
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Must pass background check
- Willingness to work flexible hours (including evenings)