Job Description
Launch your career in customer service with Coastal Solutions Group! We're seeking passionate individuals to join our dynamic call center team in Virginia Beach, VA. No experience required—we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Why Join Us?
- Industry-leading starting pay with performance-based increases
- Comprehensive benefits package including health insurance and 401(k)
- Free on-site training and career development programs
- Modern, collaborative workspace in Virginia Beach
- Work-life balance with fixed schedules
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve product/service issues using company resources
- Document interactions accurately in CRM systems
- Meet performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- No prior experience required—we train from scratch!
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer literacy
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
- Positive attitude and customer-first mindset
- Reliable internet connection for remote options