Job Description
Join Tulsa's premier customer service team as a Direct Hire Call Center Agent! We're seeking passionate individuals to deliver exceptional support experiences while growing your career with competitive benefits and advancement opportunities. Enjoy a modern work environment with performance bonuses and comprehensive training.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer service software
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficient with Windows OS and typing (35+ WPM)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed