Job Description
Welcome to Tulsa Customer Solutions, where we are dedicated to providing exceptional support to our clients. We are currently seeking a highly motivated Direct Hire Call Center Agent to join our team in Tulsa, Oklahoma. This is a permanent opportunity for a professional who thrives in a fast-paced environment and values customer satisfaction.
As a Call Center Agent, you will serve as the face of our company, handling inquiries with a warm and professional demeanor. We offer a comprehensive benefits package, including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on resolution and customer retention.
- Accurately document customer interactions, account details, and issue resolutions in the CRM system.
- Provide accurate information regarding products, services, and account policies to clients.
- Resolve complex customer complaints and escalate issues to supervisors when necessary to ensure proper handling.
- Identify and document customer feedback to help improve service quality and operational processes.
- Meet and exceed daily performance metrics, including Average Handle Time (AHT) and First Contact Resolution (FCR).
- Maintain a professional and positive demeanor while handling difficult situations.
Qualifications
- High school diploma or GED is required; associate degree preferred.
- Previous experience in a call center or customer service environment is strongly preferred.
- Excellent verbal communication skills and a professional telephone manner.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to multitask and manage time effectively in a busy call queue.
- Must be authorized to work in the United States.
- Strong problem-solving skills and a customer-centric attitude.