Job Description
Join Elite Solutions Group's elite customer support training program in Tampa and launch a high-paying career in just 12 weeks! Our award-winning training combines hands-on mentorship with cutting-edge technology certifications. Enjoy competitive benefits, flexible scheduling, and guaranteed career advancement upon completion. No prior experience required – we invest in your growth!
Responsibilities
- Master company products/services through immersive training modules
- Handle complex customer inquiries via phone, chat, and email
- Resolve technical issues with 95%+ first-contact resolution
- Document cases accurately in CRM systems
- Collaborate with senior agents on escalated cases
- Participate in monthly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Ability to learn technical systems quickly
- Customer-first mindset with empathy and patience
- Availability for flexible shifts (including weekends)
- Passion for continuous learning and improvement
- Tampa Bay residency required